Booking conditions

Below you will find the booking conditions for rooms' reservation at ALTBURG hotels.

  • The room booking service is free.
  • The room can be booked through our website (by filling in online form); or by sending a booking request by fax +7 (812) 233 16 00, +7 (812) 327 00 99 or e-mail info@altburg.ru; or simply by calling us. Important: when booking please mention your contact phone number and e-mail address.
  • The check in time is 14.00 and the check out time is 12.00. There is a possibility of early check in without any additional payment if the booked room is ready.
  • The booking is confirmed after you receive a confirmation from our booking department and have pre-paid one day of your stay.
  • The pre-payment of one day of your stay is required only during the high season.
  • Pre-payment is a payment in full of one day of your stay which is later deducted from the final amount of your invoice (you do not pay twice for this day).
  • The cancellation of the room is normally free, however if the room is cancelled less than 24 hours (low season) and 72 hours (high season) before the arrival then the pre-payment is not refundable.
  • If you received a booking confirmation without a pre-payment and your arrival dates have changed or the arrival is cancelled, we would kindly ask you to inform us about it as soon as possible.
  • The payment methods are mentioned in the section "Payment methods" of this website.
  • The hotels offer an "early check in" service. Check in between 05.00 and 14.00 is calculated as half price of a day of stay. Check in before 5.00 is calculated as a whole day of stay.
  • You can order a "late check out" service if you plan to check out between 14.00 and 00.00. It is calculated as half price of a day of stay.
  • If your booking is made without a pre-payment and you plan to arrive after 20.00, please inform us in advance, otherwise your booking will be cancelled.
  • In case of booking cancellation less than 72 hours before the arrival or not arrival before 00.00, the penalty will be applied (pre-payment equaled the amount of 1 day of your stay will not be reimbursed).
  • If the cancellation is made more than 72 hours before the arrival, the prepayment will be returned in full.
  • If you wish to cancel the room, please send an e-mail to info@altburg.ru mentioning your name, dates of your reservation and the hotel in which you have booked. The cancellation is final when you receive a confirmation from our booking department.
  • Children below 3 years old stay free if no additional bed is required. If additional bed is required, it will be offered at full price.
  • If you decide to reduce the length of your original stay already during your stay, please inform the receptionist at least 24 hours before your intended departure. Failing to do so would result in a penalty equaling the amount of 1 day of your stay.
  • If you have any questions please do now hesitate to contact us by phone +7 (812) 233 16 00, + 7 (812) 327 00 99 or by e-mail info@altburg.ru.
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